Kiwibot Content

Meet Kiwibot

Kiwibot is a last-mile delivery service that uses cute little robots to communicate atoms within a community. A robotic fleet operated by Kiwibot ensures enough sustainable modes of accessibility for new users with new lifestyles and increased demands for hygiene, safety, and convenience.

Subscription Plans

Never Pay a Fee Again

  • Silver - $40.00 per semester
    Subscribe to the kiwiBOT - SILVER Delivery package for 15 free deliveries with $0 service fee.

  • Gold - $109.00 per semester
    Subscribe to the kiwiBOT - GOLD Delivery package for 40 free deliveries with $0 service fee.

  • Platinum - $159.00 per semester
    Subscribe to the kiwiBOT - PLATINUM Delivery package for 70 free deliveries with $0 service fee.

Unsure of Commiting?

  • A La Carte - $2.00 per delivery
    Try out a single delivery by paying a small delivery fee + service fee*!
    *10% Service Fee of Total order

Buy Your Delivery Package Today

  • Buy your Kiwibot package today on your Bite+ app
  • Smash the hamburger navigation on the top left of your homepage
  • Click Subscriptions for more information

How it Works

  • Place your order in the Bite+ app on your smartphone
  • The order is sent to your selected dining location
  • You are informed of that status
  • The robot collects your order and drives it to you!
  • Average time is 20 - 35 minutes depending on distance and peak times.

Frequently Asked Questions

Have questions? Find the answers here or in the Frequently Asked Question link in the navigation.

Terms and Conditions

The Kiwibot Delivery package waives both delivery (normally $2.00 per order) and services fees (10% of basket total) for 15 Kiwi Robot deliveries per semester unless otherwise noted. You may use the plan during all operating hours and operating areas on campus with no daily limit.

This plan is non-transferrable, expires at the end of each semester, and credits do not carry-over.

The Kiwibot's Delivery Plan is optional and available for students, faculty, and staff to purchase. These plans are subject to prevailing tax rates.

Your chosen plan is accessible through the Bite application, and is accepted for online purchases made through Bite for participating merchants on campus.

Contact us at bitecustomersupport.usa@sodexo.com for any assistance needed.

Kiwi's FAQ

General

We are a sidewalk robotic delivery startup. Founded in 2017, we made our first delivery through University Of California - Berkeley's SkyDeck Program. Since then, we have completed more than 150,000 orders and built more than 400 robots. We are a company with global aspirations and have a footprint in countries such as Australia, Colombia, Taiwan, and United States. Kiwibot was founded by three Colombian entrepreneurs Felipe Chávez, Sergio Pachón, and David Rodríguez.

Currently, Kiwibot has operations in the Australia, Colombia, Dubai, Taiwan, and United States.

Robot

Up to 2 mi/h (3.9km/h)

The robot weighs approx. 45lb (20.5 kg) empty and the delivery compartment can hold around 6-8lb (3Kg-4Kg)

The robot can travel anywhere a pedestrian can, including accessible routes, sidewalks, and even cross streets. The robot follows ADA guidance.

Currently, Kiwibots deliver food and beverages, we plan on incorporating additional items in the near future. For participating locations, please refer to your BiteU mobile app.

Technology

The robot uses a mixture of computer vision and GPS to know it’s location. The perception system is composed of high-tech sensors and allows us to get much information about the environment and the surroundings. This allows us to ensure the safety of the people that walk alongside our robots without any possible danger.

The robots are able to detect traffic lights, people, vehicles, or even other Kiwibots; based on that, they make decisions in the path planning and the obstacle avoidance process. Among the things that they take into account are the structure features, the roads, the estimated trajectories, and where the dynamic or static objects are located.

Kiwibot designs and assembles its own robots in Colombia.

Client

For robot delivery issues, please reach out to the Kiwibot customer service hotline +1 (831) 292-5135 or chat with us via the Kiwibot tracker found within the BiteU mobile app. In case your issue is related to the order itself, please reach out with the contact provided within the BiteU mobile app.

Customer uses the BiteU mobile app to order goods from participating campus dining locations and select a time and dropoff location. Customer is then notified through the BiteU mobile app when order is ready for delivery and can track the movement of the robot through the BiteU mobile app. Once the robot arrives at the dropoff location, customer is then notified. Customer can then retrieve the order by unlocking the robot lid by pressing the ‘open the lid’ button on the Kiwibot tracker page within the BiteU mobile app.

Our foremost priority is the safety of people, environment, and orders. Our robots are capable of performing an incredible driving function under different outdoor or indoor conditions. To ensure the safety of the community, we assign supervisors to monitor the environment and operations, the supervisors are trained to take control of the robot if a warning or a critical event occurs.